To order a bespoke silver or gold design use the contact form or email and include as much information as possible, Annie will get back to you with a quote. Alternatively contact us to book a consultation.

Most items can be personalised with dates and initials etc. if you are interested please enquire prior to purchase.

Commissions


Annie takes on minor repairs, please book a studio consultation to discuss options and risks and to get a quote.

If you are interested in remodelling your existing silver or gold jewellery / heirloom pieces book a consultation.

A cleaning & polishing service is available in the studio. Please contact beforehand to arrange same day service.

Repairs & Remodelling


Care

It is in Silver’s nature to tarnish. The best way to avoid your jewellery tarnishing is to wear it regularly.
We recommend that you remove your jewellery when bathing, showering or washing up etc. and avoid direct contact with perfumes etc.
Polishing Cloths can be used effectively to clean your silver jewellery and are available to buy from the studio or online shop.


Ready-made items will be dispatched via your chosen shipping method within a couple of days.
For made to order items please allow up to four weeks as they will be handmade from scratch and sent to London to be hallmarked before making their journey to you.

Shipping Time


First Class (£7.50) takes 1-2 business days after receiving your dispatch notification, requires a signature on arrival and is tracked & insured up to £500.
Second Class (£4.50) takes 3-5 business days after receiving your dispatch notification and requires a signature on arrival. this service does not include tracking or insurance. Please note that once I have shipped an item I am no longer responsible for any loss or damage.
You can collect your purchases from the studio for free - just select Free Collection at the checkout

All jewellery will be packaged in a black box and will arrive in a padded envelope.

Postage & Packaging


Please note for hygiene reasons earrings cannot be returned unless faulty.
Ready made items can be returned to the studio address within 14 days - a refund of the value paid for the item will be made on receipt of the return, excluding postage.
Bespoke made to order items are non refundable however resizing is available if you have ordered the wrong size - charges may apply.

Returns